According to a survey conducted by Statista among more than 75,000 consumers across 33 markets worldwide, trust was the most important aspect of banking. Customers were overall satisfied with the trustworthiness of their bank, giving roughly 4.2 index points out of five.
The scores are an aggregate of several answers to various statements. The statements were phrased by Statista as follows: "Please rate from 5 - strongly agree to 1 - strongly disagree the following statements:
In general, you can trust [Bank xx]
I have confidence in the financial stability of [Bank xx]
[Bank xx] is competent and delivers on its promises
Needs and benefits of customers are really important to the [Bank xx]
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Statista. (April 18, 2024). Bank customer trust levels worldwide in 2024, by country [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1097139/consumer-trust-score-of-banks-worldwide-by-country/
Statista. "Bank customer trust levels worldwide in 2024, by country." Chart. April 18, 2024. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1097139/consumer-trust-score-of-banks-worldwide-by-country/
Statista. (2024). Bank customer trust levels worldwide in 2024, by country. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1097139/consumer-trust-score-of-banks-worldwide-by-country/
Statista. "Bank Customer Trust Levels Worldwide in 2024, by Country." Statista, Statista Inc., 18 Apr 2024, https://www.statista.com/statistics/1097139/consumer-trust-score-of-banks-worldwide-by-country/
Statista, Bank customer trust levels worldwide in 2024, by country Statista, https://www.statista.com/statistics/1097139/consumer-trust-score-of-banks-worldwide-by-country/ (last visited November 22, 2024)
Bank customer trust levels worldwide in 2024, by country [Graph], Statista, April 18, 2024. [Online]. Available: https://www.statista.com/statistics/1097139/consumer-trust-score-of-banks-worldwide-by-country/
